If you’d like to become a caregiver on Ona, you must create a caregiver account. We will ask for a picture, a brief description of yourself and other additional details. Next, we ask you to set your schedule availability to help determine when you can accept bookings. If you have any certifications such as CPR or First Aid certificates, you may upload them although they are not required. Lastly we will perform a background check.
Once you’ve completed the onboarding process, we run a comprehensive background check and a review of the information on your profile. Once you’ve been approved we’ll send you a email to get started!
Yes, Ona caregivers are independent contractors and must file a 1099 form with the IRS.
Caregivers on Ona only provide non-medical in-home care for clients. Here are a list of services that are approved for our platform:
Hands On Care such as:
There are several ways you can promote your business. Here are just a few ways we recommend:
Caregivers will receive payments through our secure system the following week of your visits.
We provide amazing tools that will help promote your Ona business as well as manage your services through payments, communication and scheduling.
Caregivers who decide to work on our platform must first go through a comprehensive background check and have their profiles reviewed by us.
Payments are made at the beginning of every week when the bookings begin. For recurring visits, payments are automatically charged to the payment method on file.
The total cost is calculated by the hourly rate set by the individual caregiver multiplied by the total number of service hours for the week.
A 100% refund will be issued if the client cancels the appointment at least 24 hrs prior to scheduled appointment. A 50% refund will be issued if the client cancels at least 6 hours prior. No refund will be issued if the client cancels less than 6 hours prior.
No, all caregivers on our platform are independent contractors. For additional information on independent contractor relationships, you may contact your local Employment Development Department or the IRS.
As a marketplace for home care services, we do not employ individual caregivers.
Once you’ve created an account, you can easily manage your schedule from “My Dashboard”. By simply clicking on the day of the visit, you can adjust the visit times, add additional notes, and cancel the visit.
Yes, from “My Dashboard”, you can select the “Add a Family Member” button and include all of the necessary details about your family member.
Yes! You can search for other caregiver who fit your care needs and request a booking from them. This process can be repeated as many times as you’d like.
At this time, we do not work with any insurance agencies.
Since individuals who require non-medical home care are not sick in the traditional sense, traditional health insurance programs such as Medicare and Medicaid do not provide coverage for their needs. Medicare does not pay for non-medical home care, meal delivery, house cleaning services or any other personal care needs.
Since Ona offers strictly non-medical services at this time, we do not qualify for these government reimbursements. However, having a long-term care insurance policy in place prior to any major changes in the health and mobility of your loved one guarantees that they will have complete home care coverage assistance available if and when they need it.
However, the Center for Medicare and Medicaid Services announced non-skilled in-home care services will be allowed as a supplemental benefit for Medicare Advantage (MA) plans in 2019.
Please visit medicare.gov for more information.
For any additional questions or concerns, please email our support team at firstname.lastname@example.org.
Response times for caregivers may vary, but we list their average response rates and response times so you know what to expect.
Caregivers who work on our platform provide a wide range of service that cater to the needs of you or your loved ones. Here are the services that can be found:
Hands On Care such as: