Question: How does Ona source and vet its caregivers?
Answer: Ona sources caregivers from a wide range of channels, including traditional job boards, professional networks, and direct applications from experienced caregivers. We apply a rigorous vetting process to ensure that all caregivers meet our high standards for skills, experience, and professionalism. This includes background checks, reference verification, and skill assessments. We combine veteran industry experience with AI to ensure that only top-tier candidates are presented to our partner agencies, guaranteeing quality and reliability.
Question: What does the onboarding process look like for new agencies?
Answer: Our onboarding process is straightforward and designed to get you up and running quickly. We collect essential information, such as contact details, caregiver requirements, and specific qualifications you are looking for. Once onboarded, you'll have access to our pre-vetted candidates, which we regularly update based on real-time availability and skill sets. This process ensures that we can meet your staffing needs efficiently.
Question: Can Ona's services scale for agencies of different sizes and growth stages?
Answer: Absolutely. Whether you're a small agency with limited hiring needs or a large agency requiring frequent placements, Ona’s platform scales to meet your demands. We offer flexible pricing plans and customized candidate pools that grow with you, allowing agencies at different stages to benefit from our services without being overburdened by costs.
Question: How do Ona’s matching tools make the hiring process easier?
Answer: Our proprietary matching tools streamline the hiring process by automatically matching your agency with the most suitable candidates based on availability, location, skills, and client-specific needs. This reduces the time it takes to fill positions and ensures that you receive qualified candidates tailored to your agency’s unique requirements. The result is a smoother, faster hiring process.
Question: What kind of support does Ona offer to home care agencies?
Answer: Ona provides comprehensive support throughout the staffing process. From the moment you onboard, we assist with updating caregiver availability, managing job requests, and ensuring that the right caregivers are matched to your clients. Our team is always available to address any questions or concerns, helping to make your staffing experience seamless.
Question: How are caregivers matched to the right agencies and clients?
Answer: Caregiver matching is based on several factors, including the caregiver’s skills, experience, location, and availability, as well as the specific needs of the agency and client. Our system ensures that each caregiver is placed where they are most likely to succeed and meet client expectations. We prioritize a balance between optimal placement and protecting agencies' investments in the candidates they hire.
Question: What pricing options do you offer for caregiver placements?
Answer: We offer tiered pricing options to fit agencies of all sizes. For agencies with occasional needs, our Basic Plan offers a cost-effective solution. For those with higher volume, our Pro Plan provides additional benefits and discounted placement fees. Agencies contributing their own caregivers to the pool can unlock even more savings through our tiered discount structure.
Question: Can agencies contribute caregivers to Ona's candidate pool?
Answer: Yes! Agencies can still contribute their own caregivers to the candidate pool, expanding their opportunities for placement. This not only helps maximize caregiver utilization but also qualifies your agency for additional discounts, creating a mutually beneficial relationship.
Question: How does Ona protect agencies from caregiver poaching?
Answer: Ona ensures that each agency’s caregivers remain their priority. Even though we source caregivers from the broader job market, if a caregiver is associated with an agency, that agency will always have priority for that caregiver’s schedule. This system ensures that your investment in caregiver training and retention is protected.
Question: What makes Ona different from other caregiver hiring platforms?
Answer: Ona is uniquely specialized for the home care industry, which allows us to better understand the needs of both agencies and caregivers. Unlike general hiring platforms that focus on filling positions as quickly as possible, we emphasize quality over quantity. Here's how we stand out:
1. Industry Focus: We cater specifically to home care agencies, ensuring that our entire platform is designed to meet the specific needs of this industry, from matching specialized caregivers to helping agencies manage caregiver retention.
2. Rigorous Vetting Process: Our caregivers are thoroughly screened through a rigorous process that includes background checks, skills assessments, and reference verification. This ensures that only the most qualified and reliable caregivers are placed with your clients.
3. Customized Matching Tools: We use proprietary matching algorithms tailored to the unique requirements of home care. This ensures that every caregiver placement is based on specific skills, availability, and client preferences, making the process more efficient and tailored to your agency's needs.
In short, Ona provides a highly specialized, quality-focused service that goes beyond basic job matching, helping agencies build reliable, long-term caregiving teams.